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mercury back online 44 days ago

Mercury is back online and the misbehaving firewall has been disabled.

Sorry, everyone. Needless to say, that security group won't be messing with my servers again.

Still waiting... 44 days ago

The firewall does seem to be out of control, blocking everything. This issue has been passed to a level 2 tech at the data center...

Mercury down... (maybe?) 44 days ago

I signed up for a security audit and ongoing monitoring on mercury... It appears they've installed some kind of overly paranoid monitoring system that is blocking legitimate customers at the firewall level.

I seemed to have triggered this myself and can't even tell if the server is up anymore.

I have a ticket open with the planet and we're getting this sorted out ASAP.

mercury restored 99 days ago

Mercury is back online. I've updated the mod_security rules and enabled suhosin, which adds an extra layer of security.

One thing suhosin does is completely remove the possibility of remote includes for php. So if you have an include() call that starts with "http://" it will no longer work. What you need to do is put the include file on your account and replace the "http" path with the corresponding local file system path.

mercury taken offline 99 days ago

Apparently there was a security breach on Mercury, and the data center was unable to contact me. They disabled the server several hours ago.

I am working to resolve this issue right now.